OVERVIEW

At Polarix Optics, we stand behind the quality of our precision optical products. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return Policy below.

For issues arising after the return window has expired, please refer to our separate Warranty Policy.

Return Window

You may return unused products within 30 calendar days from the date of delivery for a refund or exchange.

• For change-of-mind returns, requests must be submitted within the 30-day window.
• Returns submitted after this period may not be accepted for return and will be handled under our separate Warranty Policy, where applicable.

Return Conditions

To be eligible for a return, items must meet all of the following conditions:

Condition	Requirement
New and unused condition	Products must be in the same condition as received, with no signs of wear, damage, scratches, or modification.
Original packaging	All original boxes, manuals, accessories, protective materials, and any included items must be returned.
Proof of purchase	Order number or original receipt/invoice is required for all returns.
No tampering	Products that have been modified, disassembled, repaired, or otherwise altered by unauthorized persons are not eligible for return.
Return Authorization	A valid Return Merchandise Authorization (RMA) number must be obtained prior to return shipment.

Important: Products that do not meet the above conditions may be rejected or subject to a reduced refund at our sole discretion.

How to Initiate a Return

To initiate a return, please follow the steps below:

Step 1: Request a Return Merchandise Authorization (RMA)

Contact our customer service team to request an RMA number. You can reach us by:

• Email: support@polarixoptics.com
• Online: Fill out the contact form on our website

Please include the following information in your request:

• Your order number
• Product model and SKU (if available)
• Reason for return (e.g., defective, wrong item, change of mind)
• Any supporting photos or documentation (if applicable)

Step 2: Receive RMA Instructions

Once your return request is approved, we will provide you with:

• A unique RMA number
• The return shipping address
• Any additional instructions specific to your return

Important: Please do not ship items back without obtaining an RMA number first. Returns without an RMA number may not be processed and may be returned to you at your expense.

Step 3: Package and Ship Your Return

• Securely package the item in its original packaging with all accessories, manuals, and protective materials.
• Include a copy of your proof of purchase (order confirmation or invoice) inside the package.
• Write your RMA number clearly on the outside of the shipping box.
• Ship the package to the address provided in your RMA instructions.

 

Return Shipping Costs

Return shipping responsibility depends on the reason for the return:

Return Reason	Shipping Responsibility
Defective or damaged product (manufacturing defect or damage upon arrival)	We will cover the return shipping costs (a prepaid shipping label will be provided).
Wrong item shipped (our error)	We will cover the return shipping costs (a prepaid shipping label will be provided).
Change of mind / no longer needed (customer preference)	Return shipping costs are the responsibility of the customer.
Order cancellation after shipment	Return shipping costs are the responsibility of the customer.

Recommendation for Customers

For returns where you are responsible for shipping costs, we strongly recommend using a trackable and insured shipping method. Polarix Optics is not responsible for items that are lost, stolen, or damaged in transit during the return process. We recommend retaining your shipping receipt and tracking number for your records.

Refunds

Once your returned item is received and inspected at our facility, we will process your refund.

Refund Processing Timeline

• Inspection: We will inspect the returned item within 3–5 business days of receipt.
• Refund Processing: Once inspection is complete, please allow up to 7 business days for the refund to be processed.

 

Refund Method

• Refunds will be issued to the original payment method used for the purchase.
• You will receive a confirmation email once the refund has been completed.

Partial Refunds

Partial refunds may be granted in the following circumstances:

• The item shows signs of use, wear, or damage not reported at the time of return.
• The item is returned missing accessories, manuals, or original packaging.
• The return is initiated beyond the 30-day window but accepted at our discretion.

Restocking Fee

Please note that a restocking fee may apply for returns due to change of mind or customer preference. The restocking fee, if applicable, will be deducted from your refund amount. For specific details regarding restocking fees, please contact our customer service team.

Exchanges

Defective or Incorrect Product

If you received a defective or incorrect product, we will exchange it for the correct item at no additional cost to you. We will also cover the return shipping costs for the original item.

Customer Preference Exchanges

If you wish to exchange an item for a different model, color, or variant due to personal preference:

• Return shipping costs are the responsibility of the customer.
• A restocking fee may apply.
• The exchange is subject to product availability.
• Additional charges may apply if the replacement product is of higher value.

Exchange Process

To request an exchange, please contact us at support@polarixoptics.com with your order number and the details of the exchange request. We will provide you with specific instructions.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, installed, or modified beyond initial inspection.
• Products returned without all original accessories, manuals, or packaging.
• Products damaged due to misuse, improper handling, accidents, or unauthorized repairs.
• Custom-ordered or personalized products (if applicable).
• Products purchased from unauthorized resellers or third-party channels.

Warranty Coverage

This Return Policy applies to returns within the 30-day return window. For products that experience issues after the return window has expired, please refer to our separate Warranty Policy. Warranty coverage may vary by product and is subject to the terms outlined in that policy.

Return Policy Exceptions

Polarix Optics reserves the right to:

• Reject any return that does not comply with this Return Policy.
• Require additional documentation or inspection before processing a return.
• Modify or update this Return Policy at any time without prior notice.