LIMITED 3-YEAR WARRANTY
Built for the hunt. Backed by Polarix.
At Polarix, we design and manufacture rugged thermal imaging, night vision, and optical products built to perform when it matters most. We stand behind every product we make and are committed to providing dependable support long after your purchase.
WHAT'S COVERED
Your Polarix product is covered by a Limited 3-Year Warranty against defects in materials and workmanship.
Warranty Period: 3 Years
Coverage Begins: On the original date of purchase shown on your proof of purchase.
If a covered defect occurs during the warranty period, Polarix will, at its sole discretion:
✔ Repair the product
✔ Replace the product with the same model
✔ Replace the product with a comparable model of equal or greater value
WHAT'S NOT COVERED
This warranty does not cover damage or issues resulting from:
✖ Normal cosmetic wear, including scratches, dents, finish wear, or discoloration
✖ Improper use, misuse, abuse, negligence, or accidents
✖ Unauthorized repair, modification, alteration, or disassembly
✖ Impact damage caused by dropping or improper handling
✖ Improper storage, transportation, maintenance, or installation
✖ Water damage resulting from misuse or failure to follow operating instructions
✖ Loss or theft of the product
✖ Batteries, accessories, mounting hardware, and other consumable items unless otherwise specified
✖ Products with removed, altered, or illegible serial numbers or identification markings
IMPORTANT WARRANTY INFORMATION
l Warranty applies only to the original purchaser
l Warranty is non-transferable
l Proof of purchase is required for all claims
l All claims must be submitted within the warranty period
l Polarix reserves the right to inspect and evaluate all products before approving service
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Polarix shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the product.
Some states do not allow limitations on incidental or consequential damages, so these limitations may not apply to you.
HOW TO FILE A WARRANTY CLAIM
To start a warranty claim, please provide:
✓ Product requiring service
✓ Valid proof of purchase
✓ Description of the issue
Our support team will review your request and assist you with the next steps.
CUSTOMER SUPPORT
Polarix Support Team
Phone: 304-314-4220
Submit a service request through the contact form on our website.
We are committed to getting you back in the field as quickly as possible.
Polarix
Built for the hunt. Backed by Polarix.
All SHINENYX products are engineered to deliver to your expectation and manufactured to withstand the rigors of the outdoors for the 3 year. Coverage period start date is determined by proof of purchase date of the product. During coverage period in the event that our product fails you, we will stand behind it and repair it. If we can’t repair it then we will replace it with a product of equal or better value.
This warranty does not cover cosmetic damage; damage caused by failing to properly maintain the product; loss; theft; damage as a result of unauthorized repair, modification, or disassembly; intentional damage, misuses, or abuse. This Warranty will be void if the date stamp or other serialization codes have been removed from the product.
How Can I Request Service Under My Warranty?
Receipt and your product are required in order to assert a Warranty claim. All claims must be submitted within the Warranty Period. USA RETURNS: If you believe your request falls within the outlined warranty period, please call us at 304-314-4220 or send us a message through filling out the below form and we will help to resolve any issue.